Refund policy

Version of the Policy effective from 4 March 2025

Important!
When we write in Polityka:
You, Yours, Yourself, etc. - we mean the Client
we, our, etc. - we mean the seller, i.e. LLMe sp. z o.o. based in Chwaszczyno, ul. Łąkowa 4, 80-209 Chwaszczyno, KRS: 0001071827, NIP: 5892087213, REGON 527056113.

I. When can you withdraw from the contract?

If you are a Consumer or an Entrepreneur with consumer rights and you conclude a distance contract with us, you have the right to withdraw from the contract without giving any reason within 14 days of delivery of the goods.

II. How to exercise the right of withdrawal

Within 14 days of the date of delivery of the goods, inform us of your decision to withdraw. Send us - by post or e-mail - a statement of withdrawal from the contract. You can use our template, which is Annex 1 to the Regulations.
Return the goods to us immediately, but no later than 14 days from the date of your declaration, to the following address: Pakujemy.pl, ul. Nowopszczyńska 28, 44-240 Żory. Together with the Goods, send us proof of purchase (e.g. receipt, invoice, confirmation of card payment, account statement).
We will refund the price of the goods within 14 days of receiving the returned goods or providing proof of sending it back.
We will refund you using the same payment method you used when ordering the goods. If you want to change the refund method - let us know.

III. What are the conditions for returning goods?

Returned Goods must be unopened, in undamaged and original packaging and not have any traces of use.
You bear the direct cost of returning the Goods. You must also properly protect the Goods against damage during transport.

IV. How do refunds work for subscriptions?

The rules for returning goods in the case of a subscription are the same as for a one-time purchase, however, the right of withdrawal is only valid within 14 days from the date of delivery of the first delivery under the subscription.
After this period, it is no longer possible to cancel the subscription before the end of the contract period.

V. How can you file a complaint?

If you are a Consumer or an Entrepreneur with consumer rights and you find that the goods are not in conformity with the contract, please inform us about it (“Complaint”).
If you wish to exercise this right:
1. submit your complaint in writing or send it to us by e-mail,
2. Provide your identifying information, describe what the complaint is about and what your requests are (repair or replacement).
If you do not provide all the information, we will ask you to complete it within 14 days. If you do not complete the deficiencies, we will not recognize the complaint.
We will respond to your complaint within 14 days - by e-mail or letter, if you so indicate.
If we do not respond to your complaint within 14 days, it means that we have accepted your request.
When the goods do not conform to the contract and:
1. we refused to exchange the goods,
2. the replaced goods are still inconsistent with the contract,
3. the product is defective to such an extent that it is pointless for you to request a replacement,
4. we have not replaced the goods within a reasonable time or without undue inconvenience, you have the right to:
  1. submit a Declaration of Price Reduction or
  2. withdraw from the contract.
We will then consider the complaint and if we agree with it, we will refund the price within 14 days of receiving your statement, using the same method of payment that you used. You can also indicate to us another method of refunding the price.
If you are not a Consumer or an Entrepreneur with consumer rights, you can file a complaint, but our liability under the warranty for physical defects is limited to removing the defect. Our liability for damages is limited to the amount you paid for purchasing the goods complained about.